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Professionalism in Healthcare
Health care is a profession with more opportunities and job prospects than any other current field. While the healthcare field demands the same level of professionalism as any other, there are some additional considerations healthcare professionals must take into account in order to be successful in this field. While working in the health care industry, it is crucial that all professionals understand the role they play, as well as how to behave in a professional manner at all times in order to ensure the care of all patients as best as possible. This resource will examine the healthcare professional as a whole as well as those characteristics that make healthcare professionals successful in their field. Additionally, this resource will take students through the cultural competencies necessary for working in an environment of diverse professionals as well as the personal and professional skills necessary for proper patient care and a successful work environment.
Professionalism in Healthcare

Given the inherent nature and seriousness of the healthcare industry, it is expected that healthcare professionals maintain the utmost integrity and professionalism in dealing with patients, properly maintaining privacy standards and convey information to patients/clients in a way that is not only professional, but compassionate, understanding and, above all, informative. Healthcare professionals communicate important and complex information not only to fellow staff but to patients as well on a daily basis and must take into account the serious nature of the work they do and its effect on individual patients, families and other stakeholders. Maintaining the professionalism standards unique to the healthcare industry, in particular, will be absolutely vital for any healthcare career.

The Professionalism in Healthcare course provides students with a primer on professionalism in this unique industry. The course will address various elements inherent in professionalism to ensure students are ready to enter the professional workplace including etiquette, image, manners, communication (verbal, non-verbal and written), professional relationships, responsibility and accountability, respectfulness, privacy considerations and requirements as well as empathy, compassion and emotional maturity specific to the healthcare setting


Class Objectives

After completing this class, learners will be able to:

  • Describe the importance of professionalism in health care and the characteristics of health care professionals
  • Describe the healthcare industry and the role that the health care workers play
  • Describe the characteristics and behaviors that demonstrate a strong work ethic
  • Discuss the importance of character, values, morals, ethics, and other personal traits at work
  • Outline the elements of effective interpersonal relationships, teamwork, and working well with other people
  • Discuss cultural competence and customer service as related to patient care
  • Explain how personal image and personal skills affect professional reputation

 

Professionalism in Healthcare
Health care is a profession with more opportunities and job prospects than any other current field. While the healthcare field demands the same level of professionalism as any other, there are some additional considerations healthcare professionals must take into account in order to be successful in this field. While working in the health care industry, it is crucial that all professionals understand the role they play, as well as how to behave in a professional manner at all times in order to ensure the care of all patients as best as possible. This credential demonstrates and understanding of the healthcare professional as a whole as well as those characteristics that make healthcare professionals successful in their field. Additionally, this course will take students through the cultural competencies necessary for working in an environment of diverse professionals as well as the personal and professional skills necessary for proper patient care and a successful work environment. Specifically, this badge demonstrates the earner's ability to define professionalism in the healthcare environment including how elements of professionalism impact the healthcare workplace.
Specimen Handling, Transportation, and Processing for the Phlebotomist
Credentials in Phlebotomy demonstrate the development of skills for healthcare professionals who collect blood, urine, fecal specimens, seminal fluid, sputum, and other body specimens. They collect, label, package, transport, use lab equipment to test, enter data into computers, report on, and store body fluid specimen. Phlebotomists are employed in general medical and surgical hospitals, specialty hospitals, medical and diagnostic laboratories, ambulatory health care services, physicians offices, insurance carriers, state government offices, home health care services, blood donation facilities, and other facilities. Specifically, this badge demonstrates the earner's ability to explain proper procedures for handling, transporting, and processing blood specimens.
Arterial, Intravenous, and Special Collection Procedures for the Phlebotomist
Credentials in Phlebotomy demonstrate the development of skills for healthcare professionals who collect blood, urine, fecal specimens, seminal fluid, sputum, and other body specimens. They collect, label, package, transport, use lab equipment to test, enter data into computers, report on, and store body fluid specimen. Phlebotomists are employed in general medical and surgical hospitals, specialty hospitals, medical and diagnostic laboratories, ambulatory health care services, physicians offices, insurance carriers, state government offices, home health care services, blood donation facilities, and other facilities. Specifically, this badge demonstrates the earner's ability to describe the procedures and precautions for special blood collection purposes (blood culture, glucose tolerance testing, lactose tolerance testing, arterial blood gases, therapeutic drug monitoring, IV line collections, etc.).