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Patient Access Specialist

The Patient Access Specialist plays a key role for any provider and works as a strong team player in a dynamic, fast-paced, patient-centered practice. To be successful in this field, Patient Access Specialists must possess strong communication skills, an understanding of medical terminology and anatomy as well as a comprehensive understanding of the importance of the revenue cycle and medical insurance options available to patients. A clear understanding and successful transmission of information from the patient and medical insurance companies is paramount in guaranteeing prompt administration of medical treatment to the patient and quick financial reimbursement to the medical facility.

This course is one of five courses comprising the Patient Access Specialist certification program. Students will be introduced to the many roles and responsibilities encompassed by the Patient Access Services department in a hospital setting. They will also learn about the delivery of the critical components of the revenue cycle and compliance issues with regulatory agencies. In addition, the course will provide students with an understanding of the role of correct patient identification practices in maintaining patient safety and the need for extraordinary customer service skills in difficult situations. Finally, students will gain the skills and knowledge required to sit for the Certified Healthcare Access Associate (CHAA) certification exam.


Class Objectives

After completing this class, learners will be able to:

  • Explain the revenue cycle and the functions of the patient access specialist within it
  • Explain the role of patient access specialists in ensuring customer satisfaction
  • Describe requirements that government and regulatory agencies place on the patient access specialist to keep the organization compliant
  • Explain how measuring an organization's performance, safety, and accuracy is imperative to its future development
  • Explain the NAHAM model and reasons for obtaining a CHAA certification

 

Pharmacy: The Cardiovascular, Circulatory, and Lymph Systems

Pharmaceuticals interact with the various body systems in interesting ways. Understanding the relationship between pharmaceuticals and the body is essential to ensure patient health. The cardiovascular system alongside the circulatory and lymph systems are affected tremendously by various medications and treatments. As a center point for these systems, heart health is something we all pay attention to.

For healthcare professionals, the ability to recognize diseases and disorders of these systems is imperative. Coronary artery disease, heart failure, high blood pressure and high cholesterol are just some of the conditions that can affect the functioning of these systems but also conditions that can respond particularly well to drug treatments. Proper treatment will always depend on severity, however, which is why it is imperative for health professionals to recognize these conditions and understand how to best to respond, particularly as these conditions are often presented in emergency circumstances.

After completing this resource, learners will be able to:

  • Diagram the basic anatomical structure and parts of the heart
  • Explain the function of the heart and the circulation of the blood within the body
  • Describe common diseases affecting the heart including the causes, symptoms, and pharmaceutical treatments associated with each disease
  • Describe the mechanism of action of anticoagulants, indications for their use, and antidotes of overdose
  • Differentiate between HDL, LDL, and triglycerides
  • List the total cholesterol, LDL, HDL, and triglyceride ranges for an average adult
  • Describe the structure and main functions of the lymphatic system, as well as its relationship to the cardiovascular system
Infection Control, Quality Assurance, and Safety in Phlebotomy
Credentials in Phlebotomy demonstrate the development of skills for healthcare professionals who collect blood, urine, fecal specimens, seminal fluid, sputum, and other body specimens. They collect, label, package, transport, use lab equipment to test, enter data into computers, report on, and store body fluid specimen. Phlebotomists are employed in general medical and surgical hospitals, specialty hospitals, medical and diagnostic laboratories, ambulatory health care services, physicians offices, insurance carriers, state government offices, home health care services, blood donation facilities, and other facilities. This credential is designed to document the knowledge base for phlebotomists who work in a variety of settings, including those who are a part of the laboratory team, paramedics, and point-of-care healthcare workers. Areas of assessment include the phlebotomist’s role and profession, infection control and safety, quality assurance, anatomy and physiology, medical terminology, phlebotomy equipment and procedures, point-of-care testing, and special populations and procedures.
Specimen Handling, Transportation, and Processing for the Phlebotomist
Credentials in Phlebotomy demonstrate the development of skills for healthcare professionals who collect blood, urine, fecal specimens, seminal fluid, sputum, and other body specimens. They collect, label, package, transport, use lab equipment to test, enter data into computers, report on, and store body fluid specimen. Phlebotomists are employed in general medical and surgical hospitals, specialty hospitals, medical and diagnostic laboratories, ambulatory health care services, physicians offices, insurance carriers, state government offices, home health care services, blood donation facilities, and other facilities. Specifically, this badge demonstrates the earner's ability to explain proper procedures for handling, transporting, and processing blood specimens.
Pediatric and Geriatric Considerations in Phlebotomy Procedures
These credentials document development of skills for healthcare professionals who collect blood, urine, fecal specimens, seminal fluid, sputum, and other body specimens. They collect, label, package, transport, use lab equipment to test, enter data into computers, report on, and store body fluid specimen. Phlebotomists are employed in general medical and surgical hospitals, specialty hospitals, medical and diagnostic laboratories, ambulatory health care services, physicians offices, insurance carriers, state government offices, home health care services, blood donation facilities, and other facilities. Specifically, this badge demonstrates the earner's ability to explain the special blood collection procedures required for pediatric and geriatric patients.